Frequently Asked Questions

1. How do I buy gold and silver from Stratos Bullion?
Purchasing precious metals from Stratos Bullion is simple and secure. You can browse our extensive range of gold and silver coins and bars directly on our website, add the items to your cart, and follow the checkout process. You will receive an email confirmation once your order is placed.

2. What payment methods do you accept?
We accept a variety of payment methods to ensure convenience for our customers, including:

• Bank transfer (BACS)
• Debit cards (Visa, MasterCard)

For large orders, we recommend paying via bank transfer for quicker processing.

3. Are there any additional fees when purchasing?
Apart from the product cost, any applicable taxes (such as VAT on silver and platinum products) and shipping fees will be added at checkout. Gold bullion is VAT-exempt in the UK, so no VAT will be applied.

4. Can I place an order over the phone?
No, we do not accept orders over the phone due to fraud and security risks. All orders must be placed through our website to ensure the highest level of security for our customers.

1. What are your shipping costs?
Shipping costs depend on the value and weight of your order. Orders under £50 are charged a flat shipping rate of £3.99. Orders over £150 qualify for free insured shipping (Royal Mail Special Delivery by 1pm) within the UK.

2. How long will delivery take?
We aim to dispatch all orders within 1-2 business days of receiving payment. UK orders typically take 1-3 working days for delivery, depending on the shipping option selected at checkout. Please allow extra time during busy periods.

3. How is my order packaged?
Your order will be securely and discreetly packaged to ensure it reaches you in perfect condition. We use plain, unbranded packaging with no indication of the contents for your peace of mind.

4. Do you offer international shipping?
No, we currently only offer shipping within the UK. All orders are fully insured, and shipping fees are calculated at checkout depending on the destination within the UK.

1. How do I sell my gold or silver to Stratos Bullion?
Selling to us is straightforward. You can visit our "Sell to Us" page, fill out a quick form with the details of what you wish to sell, and we will send you a competitive offer. Once you accept, you’ll ship your items to us, and we’ll transfer the payment once we’ve received and verified them.

2. Do you cover postage when selling to Stratos Bullion?
No, customers are responsible for the shipping costs when sending items to us. We recommend using insured delivery options for added security.

3. How do I get paid for the items I sell?
Once your items are received and verified, we will transfer payment directly to your bank account via BACS within 1-2 business days.

1. Are your gold and silver products authentic?
Yes, all our gold and silver products are sourced directly from reputable mints and refineries, ensuring authenticity. Each product is carefully inspected for quality before being listed for sale.

2. Do you offer graded coins?
Yes, we offer a selection of graded coins certified by reputable organisations such as NGC and PCGS. These coins are available with detailed grading reports to ensure transparency.

3. What is the difference between bullion and proof coins?
Bullion coins are primarily minted for investment purposes and have a lower premium over the metal's spot price. Proof coins are struck to a higher quality, often with a more detailed finish, and are typically more expensive due to their collectability.

4. Do you offer VAT-free silver?
While new silver bullion is subject to VAT in the UK, we also offer pre-owned silver, which can be purchased without VAT. Additionally, gold bullion remains VAT-free and Capital Gains Tax (CGT) exempt, making it a popular choice for investors.

1. Why should I invest in gold or silver?
Gold and silver are considered safe-haven assets that retain value during economic uncertainty. Many investors choose to diversify their portfolios by adding precious metals to hedge against inflation, currency fluctuations, and financial market volatility.

2. Is there a minimum order value?
There is no minimum order value at Stratos Bullion. Whether you're purchasing a small amount of silver or a large quantity of gold, we are here to serve your investment needs.

3. What is Capital Gains Tax (CGT), and how does it affect my investment?
Capital Gains Tax applies to profits made from selling assets like shares, property, and some bullion. However, UK gold coins such as Sovereigns and Britannias are CGT exempt, meaning any profits made from selling these coins are free from tax.

1. How do I create an account with Stratos Bullion?
Creating an account is easy. Simply click on the 'Account' button at the top of the website and follow the instructions to register. Having an account allows you to track your orders, view past purchases, and manage your personal information.

2. How do I contact customer support?
You can reach our customer support team via email at info@stratosbullion.com. Our team is available from Monday to Friday, 9 AM to 5 PM.

3. What if I have an issue with my order?
If you encounter any issues with your order, please contact our customer service team as soon as possible. We will work with you to resolve any problems quickly and efficiently.

1. Is shopping with Stratos Bullion secure?
Yes, our website is secured with the latest SSL encryption to ensure that your personal and payment details remain safe. We also use secure payment gateways for all transactions.

2. How do you handle my personal data?
We take your privacy seriously. Any personal data you provide is processed in accordance with our Privacy Policy and the Data Protection Act. We will never share your information with third parties without your consent.

3. What are cookies, and how do you use them?
Cookies are small data files that websites store on your device to enhance user experience. We use cookies to personalise content and ads, provide social media features, and analyse our traffic. You can adjust your cookie settings via your browser.