2024 Una and the Lion 1oz Silver Bar

Delivery Information

We offer free insured delivery on all orders over £50 (£3.99 on all orders £49.99 or less). Your items will be securely packaged and shipped using Royal Mail Special Delivery or Tracked 24.

Delivery times may vary based on your location, but we aim to dispatch all orders within 1-2 business days after payment is confirmed. Please note that we only deliver to the address provided at checkout and cannot ship to PO Box addresses. Once your order is dispatched, you'll receive a tracking number to monitor its progress.

Returns Policy

Please note that the right to cancel under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 does not apply to our products, as their prices are subject to fluctuations in the financial markets, which are beyond our control.

If you decide to cancel an order after it has been placed due to a price fluctuation, a cancellation charge of 3% of the total order value will be applied, in addition to any consequential losses resulting from changes in the metal price.

This cancellation policy applies to in-stock, pre-ordered, and special order items. If you are unable to provide the necessary documents to fulfill our compliance requirements, leading to the cancellation of your order, the same cancellation charges will apply.

You are entitled to return any product you are not satisfied with; however, please note that you will be responsible for any postal charges.

If we determine that the returned goods are of satisfactory quality, a return postal charge will be required to send the goods back to you. contact us immediately so we can resolve the issue.

Important Notes

Please remember that all returns must be pre-authorized by our customer service team. We recommend using a tracked and insured delivery service when returning items to us, as we cannot be held responsible for items lost or damaged in transit. For further information, please review our full terms and conditions or contact us directly.

At Stratos Bullion, we prioritise the security of your transactions. For this reason, we only accept debit card payments to minimise the risk of fraud. Please note that we do not accept credit card payments.

Depending on the size of your order, ID verification may be required before we can proceed with shipment. Additionally, for your security, the billing and shipping addresses must match.

These measures ensure that your purchase is handled safely and securely.

If you have any questions about our products or need assistance before placing your order, we're here to help. Whether you're looking for more details on a specific item or need advice on your purchase, feel free to contact our friendly customer service team. We'll be happy to provide the information you need to make an informed decision.

Please note that the prices of precious metals, such as gold and silver, are subject to fluctuations due to market conditions. As a result, the price of our bullion products can change frequently.

When you place an order, the price is locked in at the time of purchase, ensuring you pay the agreed amount regardless of any subsequent market movements.

We recommend acting quickly if you see a price that suits your investment strategy, as prices can vary significantly in a short period.

At Stratos Bullion, we offer both new and preowned gold and silver products to suit various investment strategies. Purchasing preowned bullion can be a cost-effective option, as it often comes with a lower premium over the spot price, allowing you to maximize your investment.

While preowned items may show minor signs of wear, such as scratches, milk spots or tarnishing, they are sold strictly as bullion, with their precious metal content fully guaranteed. Whether you choose new or preowned, you can be confident in the quality and authenticity of our products.